Security monitoring

SaaS Alerts Launches First-Ever User Behavior Security Monitoring in IT Documentation Platform Glue MSP

SaaS Alerts, the cybersecurity company built specifically for MSPs to protect and monetize their customers’ business SaaS applications, has launched the ability for managed service providers to monitor user behavior associated with their instances of IT Glue , the world’s most popular IT documentation platform for MSP.

IT documentation platforms have become an essential tool for IT service providers to run a more efficient business. With every asset configuration, network card, runbook, and client password stored in a single application, monitoring user activity inside these popular tools is essential. SaaS Alerts integration with IT Glue automatically alerts MSP executives when unusual behavior occurs, better protecting IT Glue and providing MSP owners and their customers with greater peace of mind.

“IT Glue’s monitoring is our first step in monitoring popular MSP tools, furthering SaaS Alerts’ mission to be the world’s most MSP-friendly software company,” says Jim Lippie, CEO from SaaS Alerts. “We believe that MSPs can only rescue their customers if they have properly secured their own operations first and today’s announcement gives every MSP using IT Glue the visibility they need to feel more confident about their own security posture Our goal is to help every MSP better secure their own SaaS applications, and then generate revenue from the SaaS applications their customers run.

SaaS Alerts monitors a range of the world’s most popular business productivity apps such as Microsoft 365, Google Workspace, Salesforce, Dropbox and Slack, helping hundreds of MSPs better protect their customers and generate additional revenue from of a cybersecurity solution. While SaaS Alerts will continue to add third-party applications to its portfolio, it will also add popular RMM and PSA tools to help MSPs better secure their own environments.

“Security is one of our top priorities and we are excited about our integration with SaaS Alerts, which adds significant third-party monitoring of IT Glue and inherently makes using our platform more secure across our entire business. MSP community,” said Nadir Merchant, Managing Director of IT Glue.

SaaS Alerts decided to monitor third-party MSP tools after several managed service partners requested this capability, due to their own concerns about the lack of visibility into the applications that help them run their business.

“We were early adopters of SaaS Alerts when it launched earlier this year and were impressed with how quickly they integrated new features and are excited to add IT Glue as a as monitored application. We believe this fixes an issue that has been causing sleepless nights for me and other MSPs,” said one XYZ customer.

About Saas Alerts

SaaS Alerts is the cybersecurity company purpose-built for MSPs to protect and monetize customers’ core SaaS business applications. SaaS Alerts offers a unified real-time monitoring platform for MSPs to protect against data theft, data at risk, and bad actors and integrates with popular SaaS applications. Learn more at